Refund policy
We want you and your pup to love your order. Here is how returns work at Little Milo's Closet.
Ready to Wear items
You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Custom items
Custom pieces are made to order to your pet's measurements, so they cannot be returned or exchanged. Please double-check your measurements before ordering, and contact us with any sizing questions. We're happy to help.
How to start a return
Email us at creationsbymelodee@gmail.com before sending anything back. If your return is accepted, we'll send you a return shipping label and instructions, including the address to send your package to. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
- Custom and made-to-measure items, including special orders and personalized items
- Sale items
- Gift cards
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without a justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you'll need the receipt or proof of purchase. This right does not apply to custom items made to your pet's measurements or personalized for you.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at creationsbymelodee@gmail.com.